Service Portfolio Management is transformative for an enterprise.
It is more than a set of actions- define, model and manage your service investments.
It is more than a set of metrics that assist with monitoring the health and alignment of your Services.
It becomes the touchstone between the service provider and the business to ensure that the service provider is bringing real value to the enterprise.
Who we are:
We are an independent consulting and technology firm founded by practitioners and data scientists who saw a future where service managers within a company use data-driven discussiond to understand and deliver real value to the business value streams. We have decades of practitioner experience in large corporations and our Chief Research Officer (CRO) has designed algorithms for the missile Defense Agency and the Large Hadron Collider, among others. Lately, he has developed creative algorithms that offer insights beyond what Excel and traditional BI tools can give.
How we work:
We build a collaborative team with our clients for both advisory and implementation engagements. We create strategic and tactical roadmaps at the end of an ITFM engagement so you can continue to grow. We work with a variety of software/platform/tool providers and bring our own proprietary algorithms and insights into the process to allow engagement teams to work smarter and make better decisions about the data that will drive your solutions.
For us, the excitement comes as we watch clients mature and find real strategic value in their services. When we reconnect with previous clients 2 years later and find out they are still using the methodologies and tools we helped them implement and those practices are saving them millions of dollars a year? That is the real thrill of success.