When things in your business change, your service model needs to change to stay relevant. Download or review online our ITFMA presentation on the things to include in planning and pitfalls to avoid when embarking on a model change.
While we never recommend an engagement that is supposed to “get your data ready” for a Service Costing or TCO activity, we strongly believe that a company should understand their data before they start engaging vendors and creating model designs.
Here are the workshop guide slides from our Workshop on this topic at the ITFMA conference in Atlanta this week.
As we begin to built on the new ServiceNow ITFM module, we are excited to announce a new partnership with Explore Analytics that will allow us to bring exciting new […]
We were happy to lead a lively workshop full of discussion on the IT Service portfolio at the ITFMA conference in Norfolk.
The workshop covered the IT Service Portfolio definition, metrics and getting to real business value measurements. The Guide slides from that workshop are embedded here, or are available on SlideShare.
”a rose by any other name…” Shakespeare worked hard to convince us that no matter the name, a rose always smells sweet. The problem is that you have to get […]