When things in your business change, your service model needs to change to stay relevant. Download or review online our ITFMA presentation on the things to include in planning and pitfalls to avoid when embarking on a model change.
We often hear organizations convincing themselves that they couldn’t possibly get the data needed to do comprehensive Service Portfolio Management. The truth is that every organization has the data they […]
At the recent ServiceNow Knowledge15 conference, there was growing buzz around the new ITFM module, but some confusion around how the new module would compare with the already existing Service […]
We have had a lot of excitement this week, previewing our Service Portfolio Management Dashboard built in ServiceNow on top of the ITFM module and wanted to share with a […]
We were happy to lead a lively workshop full of discussion on the IT Service portfolio at the ITFMA conference in Norfolk.
The workshop covered the IT Service Portfolio definition, metrics and getting to real business value measurements. The Guide slides from that workshop are embedded here, or are available on SlideShare.
I wanted to shatter one of the biggest myths about Enterprise Business Services today. Just because you bill( or showback) a service price (cost) monthly or quarterly, that number does […]
In consulting, there is a constant push to “exceed customer expectations”. It makes sense in our business- since we are coming in as experts, we should have experiences and perspectives […]