I talk to some folks who insist that they “have not moved to a Services model yet”. What this really means is that the Services they provide are uncontrolled.
A Service is defined as :
1 [sur-vis] Show IPA noun, adjective, verb,serv·iced, serv·ic·ing.
1. an act of helpful activity; help; aid: to do someone a service.
2.the supplying or supplier of utilities or commodities, as water,electricity, or gas, required or demanded by the public.
3.the providing or a provider of accommodation and activities required by the public, as maintenance, repair, etc.: The manufacturer guarantees service and parts.
4.the organized system of apparatus, appliances, employees, etc.,for supplying some accommodation required by the public: a television repair service.
If, in the course of your business you provide something to someone else- a report, a data set, interviewing new hires, monthly financial analysis, a prototype part or internet access- you provide a service.
Defining, understanding and managing the services you provide allows you to make data driven decisions, rather than being randomly pulled by your customers. If your business does not plan and operate via defined services, now is the time to shift from tactical customer reactions to Managed Business Services.