Just as the commoditization of IT hardware and software has been a market shifting force for the attitude toward Corporate IT and the role of the CIO; the growth of the Share Economy is a driving force for the future of Business Services.
As Corporate Executives get used to hopping into a ZipCar and vacationing in someone else’s house via AirBnB,keeping an entire HR department in house or having their company own an R&D department rather than using an outsourced Engineering as a Service company seems incongruent. As they become more comfortable usingTaskRabbit to get things done, or leveraging tool sharing services for rarely used power tools around the house, Job Shop manufacturing as a service or HPC/Complex Data Analytics services seem like a natural choice for infrastructure heavy but intermittent service needs. And when it comes time for internal re-orgs? The efficiency and flexibility of having internal service providers becomes an easy transition.
However, just as Trust is the currency of the Share Economy at home, it will continue to grow in importance in the realm of Corporate Services as well. If you are a service provider, whether internal or external, you will need to have well defined, well managed services that are easily measured and analyzed. Service consumers will continue to demand transparency, communication and clearly visible metrics to understand the status of the services they pay for.
To be competitive in the Share/Service/Trust economy, you will need to be mature in the Service Lifecycle with tools that are easy to access from anywhere in the web, on any platform. How do your Services and Tools enable you in this journey?