The white person the businessman hurries for work. We look at the origins of the phrase “Run IT like a Business” and what it means for the metrics that are important for measuring Service Success. As an addition to an SLA, we introduce the concept of an SVA-or Service Value Agreement with the business.

Download our slides from the ITFMA talk in Atlanta, 2015 and start measuring the things that are important to your customers. Need some more insights? Book 30 minutes for a free consult

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