We look at the origins of the phrase “Run IT like a Business” and what it means for the metrics that are important for measuring Service Success. As an addition to an SLA, we introduce the concept of an SVA-or Service Value Agreement with the business.
Download our slides from the ITFMA talk in Atlanta, 2015 and start measuring the things that are important to your customers.
Fill in your name and email below and a link to download the slides will be sent to you shortly. if you do not receive the email within 10 minutes, be sure to check your spam or clutter folders.
[email-download-link namefield=”YES” id=”6″]
Need some more insights? Book 30 minutes for a free consult