As soon as you have started calculating the cost of services, your phone will be ringing with people who are requesting to see the data another way- it might be a financial detail view or a Tower Lead/Service Owner view, or the Executive Dashboard. Your insights will be used to drive strategic decisions in the organization, and the limits of your model will limit the kinds of questions you can answer without significant further effort. Be certain that your model design and implementation will be able to help you translate IT from Finance to the Board Room.
Download our slides from the ITFMA talk in Chicago, April 2016 to help avoid the sand traps.
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