Organizations strive to complete the vision and the mission within the value structure they are given. Value reporting is designed to...

Most discussions about enhancing existing services or transforming the business revolves around technology. Whether it is an automated...

It does not matter how far in my career I look back, the corporate search for a silver bullet , and the executive’s own push to “keep up...

Jeff Goldblum, as Ian Malcom in Jurassic Park pushes for the right thing Doesn’t mean you should. . This is one of the themes that echoes...

Hand writing inscription Are you ready with marker, concept This year has certainly proven out the axiom that in business, everything...

IT/Technology groups too often spend weeks or months of time designing Business Services and modeling their costs only to have them...

Mature Service Management means tracking the cost, value, risk, quality, and demand for services. Service Costing is often the first step...

Working with clients over the years has taught us that your organization’s CMDB ( Configuration Management Data Base) can be both your...