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Events Presentation Services TBM

When your world changes , how do you cope?

In Business, everything changes eventually.
If you have modeled your Service costs, there are lots of changes that require an update or change to the model.

    Things in your company/service can change:

  1. Has your company undergone a re-org?
  2. Are you using a new technology to deliver the service?
  3. Did you outsource all or part of the service?
  4. Did you change vendors? Are you changing the billing model for your customers?

    Your general philosophy toward service costing may have changed– perhaps you are maturing from a flat allocation to the business to a service consumption model.

    You may be changing tools that you use to model the Service costs. – is it time to put an automated model in place?

    Whatever the change, there is a likely impact to the actual cost of service and you will need to be able to explain why and how the service costing will change so that the business can be prepared. There is nothing worse that getting a bill and seeing a rate change in the bill for the first time.

    Recently at the ITFMA conference in Atlanta, we presented and had great discussion with the group on things to consider to rationalize and socialize a service costing change. It includes things to avoid (all of which are mistakes we have seen real customers make before we start with them) as well as things to be certain to include in your planning.

    Enjoy!

    If you are getting ready to embark on a project that impacts your services costs, please reach out to us for some deeper advice and engagement:



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Data Events Presentation

Data Readiness Assessment- ITFMA Workshop Slides

While we never recommend an engagement that is supposed to “get your data ready” for a Service Costing or TCO activity, we strongly believe that a company should understand their data before they start engaging vendors and creating model designs.
Here are the workshop guide slides from our Workshop on this topic at the ITFMA conference in Atlanta this week. The Workshop had lots of great discussion and sharing among the particpants- thank you all. The second part of the workshop was outside of powerpoint, so is not included here.
If you want more information about our data assessment templates or how you can conduct these activities, please contact us.

Service Costing/TCO Data Assessment from Thavron Solutions LLC
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Events Metrics Presentation Services

The IT Service Portfolio

We were happy to lead a lively workshop full of discussion on the IT Service portfolio at the ITFMA conference in Norfolk.
The workshop covered the IT Service Portfolio definition, metrics and getting to real business value measurements. The Guide slides from that workshop are embedded here, or are available on SlideShare.
Be sure to contact us if we can answer any questions or assist you on your journey.

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Presentation

The Customer Experience

Corporate IT today is not your Father’s IT.

Consumers are no longer confused or afraid of technology. It surrounds them everywhere, and they carry it in their pockets. They feel they are the masters of technology, so raising questions or probing “why” about cost or performance of Corporate IT is easy and natural.

When a manager can take their corporate card and order IT services from companies like Amazon, Skype, Box, and Cloudera at the click of a button, Enteprise IT has to consider the customer experience and define IT Business Services that make it easier for the consumer- not easier for IT.

Corporate IT needs to stop feeling threatened by growing cloud enabled services and change their role so that they are the concierge, or trusted advisor to the business, enabling smart business decisions.

We had great discussion around this topic with the folks at ITFMA’s 2014 conference in Norfolk earlier this month.  the presentation slides are available on Slideshare– if they raise questions or water cooler discussion for you, reach out and let us know.

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Excellence Metrics Presentation

Our lean roots

Lean has  had a strong influence in our thinking here at Thavon. Although companies do not have to follow a special formula, there is great common sense advice in the core of the lean approach.  Without a Go To Gemba mindset, it is impossible for Service Owners to understand the value of their services and the needs of their customers.

We were pleased to have a CEO who sat on the MESA Lean initiative working group and helped to produce their Lean Strategic Initiative Guidebook. You can download it over on the Thavron LinkedIn Page.

Process and People are critical in an transformation, but there also comes a time when Technology can give you that competitive edge.  If you are exploring how to transform your organization into a Service Centric business, or  you want to take your Services to the next level in providing value, let us help you plan the path forward.

 

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Presentation

CIO as an ERP consumer

Traditionally, the CIO and their staff have owned the “care and feeding” of a company’s ERP on behalf of the business. The implementation process for the business is very detailed, but the implementation process for IT has been focused on the Technical Aspects. With the Shift to “Running IT Like a Business”, the CIO and staff are now also consumers of the ERP and need to focus not only on the technical aspects of the implementation, but also self reflect on the IT Business Process impacts as well.​

 

 

http://www.slideshare.net/Thavron/the-cio-as-an-erpconsumer