When things in your business change, your service model needs to change to stay relevant. Download or review online our ITFMA presentation on the things to include in planning and pitfalls to avoid when embarking on a model change.
We often hear organizations convincing themselves that they couldn’t possibly get the data needed to do comprehensive Service Portfolio Management. The truth is that every organization has the data they […]
At the recent ServiceNow Knowledge15 conference, there was growing buzz around the new ITFM module, but some confusion around how the new module would compare with the already existing Service […]
We have had a lot of excitement this week, previewing our Service Portfolio Management Dashboard built in ServiceNow on top of the ITFM module and wanted to share with a […]
I wanted to shatter one of the biggest myths about Enterprise Business Services today. Just because you bill( or showback) a service price (cost) monthly or quarterly, that number does […]
Demand budgeting. Once the discussion with customers has begun around services, this is the essential next step. Imagine working with a restaurant for meal delivery. Service discussions mean that we […]
Google’s ngram viewer shows that the word “architecture”, which had a stable usage from 1800-1980. It slowly rose through the 80’s then sharply spiked in the 1990’s and remains stable […]