Lean has had a strong influence in our thinking here at Thavon. Although companies do not have to follow a special formula, there is great common sense advice in the core of the lean approach. Without a Go To Gemba mindset, it is impossible for Service Owners to understand the value of their services and the needs of their customers.
We were pleased to have a CEO who sat on the MESA Lean initiative working group and helped to produce their Lean Strategic Initiative Guidebook. You can download it over on the Thavron LinkedIn Page.
Process and People are critical in an transformation, but there also comes a time when Technology can give you that competitive edge. If you are exploring how to transform your organization into a Service Centric business, or you want to take your Services to the next level in providing value, let us help you plan the path forward.