It is by sharing information and ideas that people grow.  We hope that our thoughts and shared experiences help you through your Service Transformation journeys. 
We also suggest that you follow the ITFM Grinder for more thoughts and insights from thought leaders in the domain.

Conference Presentations:


  • Orlando, March 2018:
  • New Orleans, July 2017
  • Atlanta, 2016:
  • Chicago, 2016:
  • Norfolk, 2015:/
  • Savannah, 2014:
    • Budgeting for Services– The design considerations for budget on your Service Costing model. Slides from our ITFMA 2013 Conference, for information on data sources, tools and methods to assess your readiness to implement consumption based allocations before you start the journey.

    Tools and Templates:

    Big Data and Analytics:

      Digging For Data Gold– Insights into the importance of asking the right questions when taking advantage of Big Data sources.