They want you to “Run IT like a business” – Service Value Agreements and TBM

The white person the businessman hurries for work.

We look at the origins of the phrase “Run IT like a Business” and what it means for the metrics that are important for measuring Service Success. As an addition to an SLA, we introduce the concept of an SVA-or Service Value Agreement with the business.

Download our slides from the ITFMA talk in Atlanta, 2015 and start measuring the things that are important to your customers.
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