IT has become consumerized and the business is no longer “afraid” of the technologies that run the business. Full maturity means managing the customer experience around business services, not just delivering technology solutions. How do you move from a fry cook to a concierge?
Download our slides from the ITFMA talk in Norfolk, 2014 to help you learn about the pitfalls and problems that can arise if you do not have your customer in mind first.

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